FAQ
What are the differences between cleaning, decluttering, and organising?
The three processes are different but related. Cleaning refers to the process of removing dirt, marks, stains and so on. Decluttering is the removal of unnecessary or unwanted items from an untidy or overcrowded space. Organising is the final categorisation and systematic arrangement of the remaining items. While a basic wipe down of surfaces or removal of dust bunnies behind any furniture we might move is included in your service, deep cleaning is not included in the decluttering and organising process.
How much will decluttering and organising cost?
The cost of decluttering and organising a space depends on how large the space is, how much clutter there is, whether you already have any organisational systems in place, and many other factors. Book your complimentary Discovery Call today to discuss your specific needs and get a personalised estimate.
How long will decluttering and organising take?
The length of time needed to declutter and organise a space depends on the same sorts of variables that determine cost, but a standard estimate is 2-8 hours per room. Book your complimentary Discovery Call today to discuss your specific needs and get a personalised estimate.
Where are you based? What is your service area?
We are based in Ringwood and Heathmont and will travel up to 15km without incurring any additional fees. Our standard service area extends from Hawthorn to Olinda, and Warrandyte to Noble Park. For travel beyond a 15km radius from HQ, a travel fee of 50¢ per kilometre may apply.
Are you available on the weekend?
Yes, we have availability on Saturdays and Sundays for a small additional fee. Saturday bookings will incur a $25 weekend fee, while Sunday bookings will incur a $50 weekend fee.
Are there any additional fees to be aware of?
An additional fee applies for travel beyond a 15km radius from HQ, as well as for bookings on Saturdays and Sundays. We charge 50¢ per kilometre outside of our standard service area, $25 for Saturday bookings, and $50 for Sunday bookings. All quotes provided include Goods and Services Tax (GST), unless otherwise specified, and any applicable weekend or travel fees will be clearly noted. Should you decide that you need or want new containers and other storage solutions, we can give you recommendations for you to purchase yourself, or we can purchase them for you for an additional fee.
How does the process work?
The first step is to get in contact with us. Email, phone, or our contact form, let us know some basic details about how much and what kind of clutter we’re working with, what kind of space you have, and what you need or want to do with it. We’ll schedule a complimentary Discovery Call where we can discuss further what outcomes you’re looking for, and the expected costs and time investment. A Site Visit can also be organised to assess your project in person.
Next, you’ll receive a quote based on the information you’ve shared, along with a proposed date and time for your planned services, and you’ll need to pay a non-refundable deposit of $50 to secure your booking. Once your deposit has been received, you’ll receive a booking confirmation and a reminder notification 48 hours before your planned services.
When the day arrives, please wear comfortable clothes that you don’t mind getting dusty. Together, we will collect your belongings into a single space to sort them into categories. While we may ask questions to support, direct, and determine your need or desire to keep items, all final decisions about your belongings are yours to make.
After a quick wipe down of any surfaces, we’ll replace the belongings you’ve assessed and decided to keep in a clear, organised, accessible way — balancing aesthetics and functionality. We aim to use containers and other storage solutions you already own in this process. Should you decide that you need or want new containers and other storage solutions, we can give you recommendations for you to purchase yourself, or we can purchase them for you for an additional fee.
The remainder of your payment is due within 7 days of service completion unless a prior written agreement has been made. But then it’s time for you to relax and enjoy your newly organised space!
What should I consider before my Discovery Call and/or service?
There are plenty of things to consider before your complimentary Discovery Call.
- What rooms or areas do you want to target?
- What bothers you the most about these rooms or areas?
- What is the current level of clutter and organisation in these rooms or areas?
- What belongings are you the most attached to or invested in?
- How much space is available for us to work in?
- What is your budget?
- What do you expect of our service?
- What outcomes do you want to achieve?
Most of all, we’d like you to consider your personal investment. Your cooperation is key to the entire process. How involved do you want to be? How committed are you to completing the process properly? Can you give us clear and precise preferences and other instructions? Are you able to be objective when needed?
All of this and more can be discussed during your Discovery Call or in the lead up to your service.
Do I need to be there when you declutter and organise?
You are encouraged to be present during the service, as you should be the one making decisions about what to keep and what to let go of. We will also educate you on how to maintain your newly organised space moving forward. If you are unable to be present during the service, you must provide written consent for us to work unsupervised and accept the service outcome.
Who decides what happens to my belongings?
You do! Our role is to support, direct, and facilitate decluttering and organising, and to assist in creating systems that work with your lifestyle to maintain your newly organised space. We aren’t here to disregard the history or sentiments connected to your belongings, or force you to throw away your stuff. While minimalism and rainbow-organised bookshelves can be nice to look at (yes, we’re looking at you The Home Edit), they can be impractical for day-to-day life and can downplay the emotions we invest in our spaces and belongings.
Will I have to buy storage containers?
Not necessarily. First, we’ll assess your current containers and storage solutions, and repurpose as many of these as possible during your service. Should you decide that you need or want new containers and other storage solutions, we can give you recommendations for you to purchase yourself, or we can purchase them for you for an additional fee.
Do you remove rubbish?
During the course of your service, it is inevitable that we will accumulate some rubbish. Any rubbish is solely your responsibility to dispose of after completion of the service.
Can you donate or sell items on my behalf?
We are happy to take a limited amount of size-appropriate items for donation or sale on your behalf. Once removed from your space, these items are irretrievable and cannot be returned to you. We will list agreed-upon items for sale for a minimum of 2 weeks. We reserve the right to determine when an item is unsellable and will donate it appropriately. You are entitled to 75% of any sale amounts once your items are sold.
Do you work with NDIS clients?
Not currently. This is an area we will be looking at moving into at a later date.