Refund Policy

Rosy Retreats is committed to delivering exceptional services and customer satisfaction. The following refund policy applies in compliance with Australian Consumer Law (ACL) and the laws of Victoria, Australia.

1. Service Adjustments: If services provided do not meet the agreed expectations, clients may request a complimentary one hour touch-up session. Requests must be made in writing within 48 hours of service completion and must clearly outline any concerns.

2. Rescheduling and Cancellation: As outlined in the Terms and Conditions, changes made more than 48 hours before scheduled services are free of charge. Changes made with less than 48 hours’ notice will incur a $100 cancellation fee. Rescheduling is subject to mutual agreement and availability.

3. Refund Requests: Refunds are only available if Rosy Retreats is unable to deliver services as agreed during the pre-service consultation. Refunds are not available for any services completed as agreed. Concerns may also be resolved through the complimentary touch-up option.