Refund Policy

At Rosy Retreats, we aim to provide exceptional service and customer satisfaction. In accordance with Australian Consumer Law (ACL) and the state laws of Victoria, we offer the following refund policy.

Non-Refundable Deposit

A non-refundable deposit of $50 is required upon booking. This deposit secures your service time and will not be refunded if you cancel your booking.

Service Outcomes and Adjustments

If the service provided does not meet the agreed-upon expectations or outcomes, you are entitled to request a touch-up session of one hour, free of charge. You must make a written request for a touch-up session within 48 hours of service completion, detailing the reasons for your dissatisfaction with your original service.

Rescheduling and Cancellation

If you need to reschedule or cancel, Rosy Retreats will do its best to accommodate you. Changes made more than 48 hours before your service are free of charge. Rescheduling within 48 hours or cancelling at any time will result in a $50 cancellation fee, or your non-refundable $50 deposit will be applied as the fee. All rescheduled services must be mutually agreed upon and are subject to availability.

Refund Requests

Refunds are only applicable when we are unable to fulfil our obligations, and are not applicable for services completed as agreed. However, we are committed to resolving any issues through complimentary touch-up sessions, if required.